We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. All transactions are secure and encrypted.
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Can I modify or cancel my order
- Do you ship internationally?
- How long does delivery take within Nigeria?
- How much is shipping?
- Can I track my order?
- What is your return policy
- What if my item arrives damaged?
- How long does it take to return an item?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
- Refunds will be issued solely if the return conditions specified above are satisfied.
- Upon approval of a return, the refund will be processed within 2-5 business days.
- Refunds will be administered via the original payment method utilized during the purchase.
- Shipping fees are non-refundable, except in cases where the return is necessitated by an error on our part.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Can I modify or cancel my order
- Do you ship internationally?
- How long does delivery take within Nigeria?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.idjankara.com/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I modify or cancel my order
Please contact us immediately at chikinimoney101@gmail.com if you need to modify or cancel your order. Once an order has been processed for shipping, we cannot make changes.
Do you ship internationally?
Yes, we ship to select international destinations including the UK and US and many more. Shipping costs and delivery time is within 4-6 business days.
How long does delivery take within Nigeria?
Orders within Lagos typically arrive within 24-72 hours. Deliveries to other Nigerian cities may take 4-6 days.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.
Can I track my order?
Once your order ships, you'll receive a fulfilment email and you can contact us to get your tracking number.
Returns
- What is your return policy
- What if my item arrives damaged?
- How long does it take to return an item?
What is your return policy
- Returns are accepted strictly within 24-72 hours from the date of purchase.
- A product qualifies for return only under the following circumstances:
- It has been compromised through tampering or destruction upon delivery.
- An incorrect product was dispatched due to an order-processing discrepancy.
- The product arrived in a defective or damaged state.
- All returns must be accompanied by the original packaging and valid proof of purchase.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item. We'll arrange a replacement or refund immediately.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.