Refund policy

Return and Refund Policy
Effective Date: 28/02/25

At IDJ, we prioritize customer satisfaction and product integrity. This policy delineates the conditions under which returns and refunds are permissible, ensuring clarity and fairness in all transactions.

1. Return Policy

• Returns are accepted strictly within 24-72 hours from the date of purchase.
• A product qualifies for return only under the following circumstances:
  • It has been compromised through tampering or destruction upon delivery.
  • An incorrect product was dispatched due to an order-processing discrepancy.
  • The product arrived in a defective or damaged state.
• All returns must be accompanied by the original packaging and valid proof of purchase.
• Any return failing to meet these stipulated criteria will not be accepted.

2. Refund Policy

• Refunds will be issued solely if the return conditions specified above are satisfied.
• Upon approval of a return, the refund will be processed within 2-5 business days.
• Refunds will be administered via the original payment method utilized during the purchase.
• Shipping fees are non-refundable, except in cases where the return is necessitated by an error on our part.

3. Procedure for Initiating a Return

• Customers must contact our support team at info@idjankara.com , providing order details and a comprehensive explanation of the reason for return.
• The request will undergo an evaluation, and further directives will be issued upon approval.
• Authorized returns must be shipped to the designated return address provided by our support team.

For any additional inquiries or clarification regarding this policy, please contact us at info@idjankara.com . We appreciate your trust in IDJ.